Returns & Exchanges

We want you to be completely satisfied with your crafting supplies, which is why we offer a 100-day return policy on all unused items in their original packaging. Whether you ordered the wrong yarn weight or simply changed your mind, our hassle-free process ensures a smooth refund experience.

1

Initiate Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the unused products in their original packaging, ensuring that yarn labels are intact and items are protected from moisture.

3

Attach Shipping Label

Print the prepaid shipping label provided by our portal and affix it to the outside of your package, covering any previous delivery markings.

4

Drop Off and Refund

Hand your package to the designated carrier; once our warehouse receives and inspects the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing