Frequently Asked Questions

Everything you need to know about your Hobbii experience

How long does shipping usually take?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually arriving within 10-15 business days.

What is your return policy?

We offer a 100% satisfaction guarantee. You can return any unused and unopened items within 30 days of receipt for a full refund.

Are the yarn colors accurate on the website?

We strive to display our product colors as accurately as possible. However, please note that colors may vary slightly depending on your monitor settings and dye lot variations.

Do you offer bulk discounts for large orders?

Yes, we offer tiered pricing and bulk discounts on many of our most popular yarn lines. Check the individual product pages for specific volume-based savings.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various local payment options depending on your shipping country.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.